Telephone access for general practice, planned with data
CWB Analytics helps GP practices use their own call data to make better staffing and scheduling decisions.
Get in touchHow it works
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Step 1
Understand demand
See when patients call, where pressure builds and how calls are handled across a typical week.
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Step 2
Test staffing options
Simulate how the phones would perform under different staffing patterns before making any changes.
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Step 3
Choose what works
Find the best option within your staff and budget: whether extra staff are needed and when, how to organise existing staff, and when time can be freed for other work.
About
CWB Analytics was founded by Simon, a former GP partner with an MSc in Data Science for Health and Social Care. It combines first-hand experience of general practice with established workforce planning methods from contact-centre settings.